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General Information

Melbourne, Victoria

Rowers and hot air balloons over Melbourne skyline and Yarra River. Courtesy of Tourism Victoria.


There is a lot to love about Melbourne - just ask the locals. This sophisticated world city in the south-east corner of mainland Australia inspires a deep passion in those who live here.

Melbourne is very much about lifestyle. It is no huge surprise to residents that their city has been ranked as one of the world’s most liveable cities.

Melburnians love the city's vibrant energy, restaurants, fashion boutiques, café-filled laneways, cool bars, unbeatable galleries, spacious parks and village-like inner suburbs, each with its own special character. Melbourne is a young city and as such it never sits still. Modern, cutting-edge designs add to the fascinating mix of heritage architecture and ensure the skyline is constantly changing.

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Airport transfers


Taxi ranks are located on the ground floor outside Terminals 1 and 3. You can catch a taxi from designated taxi ranks.

Taxi fares are calculated according to the distance and duration of the journey, and will vary based on the number of people and time of travel. Additional charges apply if you travel on some public holidays, late at night, travel with five or more people or pay with credit or debit card.

Additional charges may include:

  • Citilink and Eastlink tollway fees,
  • 20% late night surcharge if travelling between midnight and 5am,
  • A service fee (usually 10%) for EFTPOS/credit/debit transactions, on top of the metered fare, and
  • $2.00 airport fee for taxis leaving from Melbourne Airport taxi ranks.

Melbourne's major taxi companies include:

  • 13 CABS - Phone 13 22 27,
  • Silver Top Taxis - Phone 13 10 08.

SkyBus - Melbourne Airport and city express transfers

SkyBus operates Melbourne Airport to City nonstop with an average trip time of 20 minutes. Operating 24 hours, 7 days a week - including all public holidays leaving every ten minutes during the day. SkyBus is approximately 70% less than a taxi to and from the airport and city.

Tickets can be purchased and printed online or at a SkyBus ticket booth before you board the bus.

Mobility-enhanced with wheelchair passenger access, on-board baggage storage, air-conditioning and tourism information via SkyBus TV.

Passengers board SkyBus at:

  • Terminal T4 - Tiger Air,
  • Terminal T3 - International Airlines -Virgin Blue and Regional Express,
  • Terminal T1 - Qantas domestic, QantasLink and Jetstar domestic, and
  • Melbourne City, corner Spencer and Bourke Streets in the Southern Cross Railway Station complex undercover bus interchange terminal.

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From locally-designed originals to the best of international brands you'll be spoilt for choice in Melbourne's shopping precincts. Explore department stores and shopping centres and meander through the city's myriad arcades and laneways.

Whether you're after high fashion or fine art, Melbourne's ever-evolving shopping choices make it difficult to decide where to start your spree. Explore Melbourne Central, discover the QV and GPO precincts and lose yourself in laneways and arcades.

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Melbourne is a city that knows how to live. Choose from high-end cuisine to low brow rock gigs, plays, festivals and blockbuster sporting events, all taking place across a city full of parks, gardens and historic architecture.

Laneways and byways
Explore historic arcades and laneways lined with fine dining restaurants, chic cafes, hidden bars and fashion boutiques or head to one of the many lush gardens throughout the city.

Cheer on your heroes
Discover Melbourne's obsession with football, cricket, soccer and just about anything else that involves working up a sweat. Head to the sports precinct to visit the hallowed ground of the MCG.

Festival fever
In Melbourne everything has its own festival. From food, film, art and music festivals to celebrations of writing, anime, design and projections – get involved and experience the city through the arts.

Further afield
Why not stay a few days extra and try some further afield explorations? Victoria is rich in history (Bendigo, Sovereign Hill), natural beauty (Great Ocean Road, Phillip Island, Yarra Valley, and Grampians) or treat yourself to some indulgence in Daylesford.

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City Circle Tram – free tourist tram

Tourists can spend all day on a City Circle Tram. Information leaflets, including an 'easy to understand' map of the city are available on board each City Circle Tram. The City Circle Tram can be used as a 'hop on - hop off' service, this way tourists can enjoy each of Melbourne's sites and have the added bonus of traditional Melbourne transportation.

To catch the free City Circle Tram service (route number 35), simply board the tram at any of the specially marked stops on the route. Every 12 minutes, and approximately 48 minutes to complete a loop.

The City Circle tram service operates within Melbourne's central business district. The service operates in a circular route passing major tourist attractions, as well as linking with other tram, train and bus routes in and around Melbourne. Trams run in both directions approximately every twelve minutes between 10am and 6pm Sunday to Wednesday and extended hours, 10am - 9pm Thursday, Friday and Saturday. Clockwise service: Flinders Street > Harbour Esplanade > Docklands Drive > La Trobe Street > Victoria Street > Nicholson Street > Spring Street > Flinders Street.

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Food and wine

Experience Melbourne's mix of cultures in its myriad restaurants, cafes, bistros and bars. Whether you're after modern, traditional, exotic or homespun flavours – Melbourne's eclectic dining scene offers a startling array of the world's great cuisines, from popular favourites to the truly groundbreaking.

Share a drink while snacking on high end tapas in a laneway eatery, take on a Szechuan chilli dish in Chinatown, or break out of the CBD and discover the city's specialist eating destinations – Richmond for Vietnamese, Carlton's 'Little Italy', Fitzroy for Spanish and Brunswick for Lebanese.

Prahran and Chapel street

Shopping, cafes, bars, more cafes, another fashion boutique…Prahran is a jam-packed visitor destination incorporating diverse mini-hotspots such as the multi-faceted Greville Street,  the diversity of Commercial Road, and the hub that is Prahran Central. Not to mention a bustling section of Chapel Street that easily rivals South Yarra. It is a suburb of 100 different flavours all contributing to a unified sense of community.

Try the Chapel Street Bizarre, home to oddities you never knew you wanted. Open your eyes as you meander by; there are countless heritage listed facades, emporiums and halls to spy around here. Culture vultures are catered for, with more than handful of art galleries or the Chapel off Chapel space playing host to exhibitions, theatre, music and comedy. There are even green spaces – seek out Grattan or Princes Gardens – amid the urban sprawl.

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Melbourne enjoys warm summers, glorious springs, mild autumns and crisp winters.

With its variable climate, Melbourne hots up December to February (summer), cools down March to May (autumn), chills out June to August (winter), and warms up again September to November (spring).

Melbourne's top temperatures are usually in January and February. Those months are often dry, with hot spells and cooling afternoon breezes off Port Phillip Bay. June and July are the coldest months, and October is the wettest.

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Time zone

Melbourne operates on Australian Eastern Standard Time (GMT +10:00).

GST information

The Goods and Services Tax (GST) is a broad-based ten percent tax included in the shelf price of most Australian goods and services. The Tourist Refund Scheme allows international travellers to claim a GST refund (subject to certain conditions) on goods purchased in Australia. The refund only applies to items worn or goods taken onboard as hand luggage when leaving the country.

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Immigration information

Travellers to Australia need a valid passport or similar certificate of identification. Everyone, except travellers with Australian and New Zealand passports, requires a visa. You may ask your travel agent for advice or to have them organise your visa.

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Post office

St Kilda Road Central Post Shop
600 St Kilda Road
Melbourne, Victoria 3004

Phone: 13 13 18

Opening Hours:
Monday – Friday: 9:00am – 5:00pm

Banking facilities

The following banking facilities are located closest to the hotel.

Commonwealth Bank
95 - 97 Dundas Pl, Albert Park, Victoria 3206

National Australia Bank
424 St Kilda Rd, Melbourne, Victoria 3004

Westpac Bank
409 St Kilda Rd, Melbourne, Victoria 3004

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